Frequently asked questions
Clear answers about choosing an appointment, preparing for your visit and what to expect from follow-up care.
Choosing care and appointments
How do I book, and what if I am unsure which appointment to choose?
Book an available appointment through our secure Jane booking system. Appointment options and availability can change. If you are unsure which practitioner or visit to select, contact our admin team before booking.
Are appointments virtual or in person?
Our team offers virtual care for Toronto, the GTA and across Ontario. Dr. Tanya Wylde, ND also offers in-person appointments. Dr. Georgia Parousis, ND and the Nurse Practitioners currently offer virtual appointments only. To arrange an in-person visit with Dr. Tanya, book an available appointment online, then contact admin to arrange the in-person visit and receive the address. See our fee guide for location and booking details or contact our team.
Can I book with a Nurse Practitioner before seeing an ND?
Yes. Katerina Ivanovik, NP, welcomes new patients directly. You do not need a prior ND assessment or an internal referral. Katerina may recommend care with one of our naturopathic doctors when clinically appropriate. View appointment options and the NP Fee Guide, or contact admin if you need help choosing a visit.
Does Dr. Georgia see children and teens or offer fertility and pregnancy support?
Dr. Georgia Parousis, ND sees pediatric patients, teens and adults. Her care includes fertility and pregnancy support, birth and labour preparation, and postpartum care. Her appointments are virtual; contact admin to confirm the appropriate Jane appointment for a child. Learn more about Dr. Georgia, fertility care and pregnancy and postpartum support.
Preparing and following up
How should I prepare for my first appointment?
Complete the forms assigned to you in Jane before your visit. Gather a current list of medications and supplements and any relevant health or laboratory information. A clear, current photo in your Jane profile can help your practitioner identify you during a virtual visit. See the intake and appointment preparation guide.
How can I share previous laboratory results or medical records?
After your appointment is booked and your forms are complete, you can send relevant reports through our secure file-transfer page. If you do not have copies, the First Visit page explains how to request records from your medical doctor.
Where will I find my care plan and next steps after a visit?
Check your Jane account for your care plan and follow-up information. Jane also provides secure access to treatment plans, clinical notes and laboratory results. For help finding something in your account, contact our admin team.
How do I ask a brief question between appointments?
Use Jane’s Direct Messaging for short, non-urgent questions to your practitioner. We cannot guarantee an immediate reply. If your message needs a more detailed review, a separate appointment may be recommended. See what to expect between visits.
How do I access supplements recommended by my naturopathic doctor?
If supplements are recommended for your care, your naturopathic doctor may share them through our Fullscript dispensary. Please check with your care team before starting a new supplement, especially if you take medication or have questions about safety.
Fees and practical details
Are laboratory tests and supplements included in an appointment fee?
Laboratory testing and supplements are separate from appointment fees, and laboratory costs vary depending on the tests. See the current Fee Guide for appointment pricing, and ask your clinician which additional costs may apply to your care.
Where can I find current appointment fees and cancellation terms?
Review the Fee Guide and the details shown in Jane when booking. Jane also lets you reschedule eligible visits. If you need help changing an appointment, contact our admin team.
Need help choosing an appointment?
Our admin team can help you find the right place to start.