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What to Expect

Prior to your first visit

Please fill out the very thorough intake forms through JANE EMR (our confidential online electronic medical records) that you will receive through an email in addition to the 3 consent forms.  By filling out these forms before your first visit, your doctor can be more efficient with her assessment, diagnostics and recommendations.

First Visit

Upon arrival of your first and subsequent visits you may be asked to give a urine sample for analysis*.  Then Dr. Tanya Wylde or her staff may run a test on you called a “BIA” (Bio-impedance-Analysis)* to determine your muscle to fat ratio and the health of your cells.  Please bring in any supplements or medications you are currently taking and a copy of any blood tests or scans (ultrasound/CT/MRI etc) you may have pertaining to your health or chief health concerns.  You will spend about 75-90 minutes on your initial visit with Dr Wylde, during which time we will review your chief concerns, your personal and family history and perform portions of a physical exam.  (Breast exams, PAP exams and Digital Rectal Exams can be performed but must be requested for a subsequent visit and are not apart of the standard initial physical exam and first visit…unless this is related to your chief concern)  Dr. Tanya may recommend further blood work or other specialized tests (through Life Labs, Rocky Mountain Analytical or ICL Integrative Laboratory Services) to help determine the underlying cause of your concerns or to determine if you have any nutrient deficiencies or hormonal imbalances.   At the end of each visit she will summarize her recommendations in the form of a printed  plan of action, which will be uploaded into the JANE electronic medical system (EMR) for your viewing online.  You may also request a printed copy of your plan of action the day of your visit.   If you are a patient Dr. Tanya’s at the Woodbridge location, please click WOODBRIDGE-EMR and if you are a patient of Dr. Tanya’s at the Whitby Medical location, please click WHITBY-MEDICAL-EMR for access to the JANE EMR (electronic medical records) portal where you will have access to your ongoing plans/records and lab results.   The plan of action will include health goals, nutritional recommendations/dietary prescriptions, herbal/supplemental, lifestyle and exercise suggestions and any further laboratory testing recommendations.  In some cases Dr. Tanya may refer you to other practitioners for a more comprehensive treatment approach.

Follow up visits:

Typically, Dr. Tanya will ask you to follow up within 4-6 weeks of the initial (75 minute) visit for a 2nd visit (45 minutes long) to review any completed testing and make a revised plan of action depending on test results and the subjective (how YOU feel) outcome of the initial treatment plan.   Third visits and all subsequent follow up visits are 30 minutes, (unless you request a longer visit), and are usually once every month to 3-4 months depending on your treatment outcome and your needs.  The frequency of on-site or phone consult appointments are decided by both the practitioner AND you (the patient), together.

In some cases where acupuncture is recommended you may be asked to follow up weekly or bi-monthly.  You can contact us between office visits by email for short and quick inquiries, however since Dr. Wylde is very busy seeing patients during the day-time hours and has only a limited time in the evening away from her family for email replies she highly encourages her patients to compile a list of questions and bring them in to follow up visits at which point she will be more than happy to answer them in detail.  She cannot make any guarantee that she will answer your emails unless otherwise specified in an appointment. The caveat to this is that in some cases she may receive an email from a patient and prefer to answer their question(s) in person or over the phone in which case she will ask the receptionist to book either a *phone consult (*phone and skype consults are available each week on Fridays) or an in-office follow up visit both of which the patient will be billed for as per her usual follow up fees.  Dr. Tanya Wylde works hard to make sure all of her patient’s concerns are being met because she knows that you will work hard to get better and to follow her recommendations.

Dr. Tanya is very excited to help you on your journey to wellness.   Please call her receptionist in Woodbridge or Whitby to book your initial consultation by clicking HERE  to book your initial consultation.  If for some reason, you leave a message and don’t hear back from one of her staff within 2-5 business days, please send an email directly to Tanya at tanyawylde@rogers.com and she will alert one of the staff to call you immediately with an available appointment time.

IVF patients/Fertility patients undergoing assisted reproduction technologies (ART)

Patients who are undergoing IVF and wish to come in for “pre and post” transfer-acupuncture on the day of transfer only, please contact Dr. Wylde directly at tanyawylde@rogers.com with your name and telephone number so that she can have her receptionist call you to arrange the acupuncture appointments for you.  This service is generally provided for patients who already have an existing naturopathic doctor but need acupuncture done at a clinic closer in proximity for the day of transfer.  If you aren’t currently under the care of another naturopathic doctor or acupuncturist and would like naturopathic supportive care and acupuncture to increase your chances of conception we generally recommend starting weekly acupuncture for 3 months prior to your treatment to prepare you for IVF and weekly through your treatment process.

Fees

Please go to the fee guide section of the website under “New Patients”.  Most extended health insurance plans do cover Naturopathic medical services and Homeopathic health care services.  Some examples are Sun Life, Blue Cross, Great-West Life, Green Shield, London Life and many other insurance providers. Please note: *Costs of all lab tests and treatment recommendations such as supplements are additional to the cost of the visit.

Cancellation policy:

We require 72 hours notice (3 business days) to cancel or reschedule new patient appointments.  This is because a new patient booking is 1.5 hours long.  In order to offer this to another patient, it is often necessary for that patient to rearrange their schedule.  Three business days (72 hours) allows enough time for this process to occur smoothly and have the space filled with a patient who has been waiting for an appointment time. All patients must submit a valid credit card number prior to their first appointment in order to secure their first appointment.   Alternatively you can pay ahead of time if you don’t have a mastercard to secure your spot.  We require 24 hours notice to change or cancel follow-up appointment times.  Your time has been reserved just for you and other patients may be waiting for an opening.  The full visit fee will be strictly charged for cancellations if Dr. Tanya’s staff is not given sufficient time as outlined above.   Thank you kindly for your understanding!

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The Centre for Health and Rehabilitation 1160 Clarence St., L4H, 2V3, Unit 6, Vaughan, Ontario

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